Facebook-f Instagram Twitter Linkedin-in Youtube
+447377421353
WhatsApp
02072900410
Call us Now
+447377421353
WhatsApp
02072900410
Call us Now
Facebook-f Instagram Twitter Linkedin-in Youtube

Home

All Umrah Packages 2025

Decemeber Umrah Packages 2025

Ramadan Umrah Packages 2025

About Us

Contact Us

Booking now
Call us now

Privacy Policy

We respect your privacy and are committed to protecting your personal information. All data collected is used solely for booking and travel purposes, and is never shared with third parties without your consent.

PRIVACY POLICY STATEMENT

This Privacy Notice explains how Alfalah Travel, registered at 13 Station Road, London, SE255AH, United Kingdom, and operating under UK law, protects and manages the personal information you share with us.

At Alfalah Travel, we value your trust and are committed to safeguarding your data. This document outlines why we collect your information, how we use it, and the steps we take to ensure it is handled securely.

1. Why do we collect your information?

As a travel agency, we require certain personal details to process bookings for flights, hotels, and services such as Hajj, Umrah, and holiday packages.

The information we may request includes:

  • Personal details: full name, title, contact details (address, phone number, and email)
  • Passport details: number, date of birth, and nationality (if required by airlines or visa authorities)
  • Payment details: card number, security code, expiry date, and cardholder name
  • Travel preferences: frequent flyer numbers, hotel preferences, or car rental memberships
  • Special requirements: dietary needs, mobility support, or health information relevant to your travel
  • Online submissions: forms you fill out on our website (e.g., newsletter sign-ups, enquiry forms)
  • Call recordings: for training, quality control, and service improvement
  • Social media interactions: if you engage with our Facebook, Instagram, or other platforms
    IP address and cookies: collected when you visit our website for analytics and security purposes

2. How do we collect this information?

We collect your data when:

  • You enquire about or book travel services by phone, email, or through our website
  • You subscribe to our newsletter or marketing updates
  • You contact our customer service team for support
  • You participate in promotions, competitions, or surveys
    We may also receive your details from a third party (e.g., when someone else books travel on your behalf). In such cases, we assume that they have obtained your consent to share your personal data with us.

3. How do we use your personal data and on what legal basis?

a. Contractual necessity
We use your personal data to fulfill bookings you make through us. Without this information, we cannot complete reservations for flights, hotels, or related services.
b. Legitimate interest
We may use your data to:

  • Send booking confirmations, updates, or itinerary changes
  • Provide customer service and support
  • Offer relevant travel products, promotions, or loyalty offers (you can opt out anytime)
    c. With your consent
    Where required, we will ask for your consent to send newsletters, special offers, or marketing emails.

4. Who do we share your data with?

We only share your data when necessary to complete your booking or provide services, including:

  • Travel partners: airlines, hotels, transport companies, visa service providers, and tour operators
  • Third-party service providers: payment processors, fraud prevention, and analytics providers
  • Legal authorities: when required by law or regulations
    Some partners may be based outside the UK/EEA. Where this occurs, we ensure your data is transferred securely and in compliance with UK data protection laws.

5. How long do we keep your data?

  • Your personal data is retained only as long as necessary for the purpose collected
  • Typically, we keep booking-related data for up to 6 years for legal and regulatory compliance
  • Data may be held longer if required for legal, tax, or audit obligations

6. Your rights

  • Under UK data protection law, you have the right to:
  • Confirm that we are processing your data
  • Request access to the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (unless we are legally required to keep it)
  • Withdraw consent for marketing communications
  • To exercise these rights, contact us at info@alfalahtravel.co.uk.
    If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/.

7. IP addresses

When you visit our website or open emails from us, we may log your IP address and technical details about your device for security and analytics purposes.

8. Cookies & tracking

Our website uses cookies to enhance user experience. Cookies allow us to remember your preferences and improve website performance.
We may also use anonymized third-party analytics tools like Google Analytics to understand visitor behavior.

9. Policy updates

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or via our website.

10. International visitors

If you are visiting our website from outside the UK, please note that your data will be processed in the UK, where data protection laws may differ from those in your country.

11. How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: info@alfalahtravel.co.uk
📞 Phone: 020 7290 0410
🌐 Website: www.alfalahtravel.co.uk

Some flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, this does not apply to all travel services listed. Please ask us to confirm what protection applies to your booking. If you do not receive an ATOL Certificate, your booking will not be ATOL protected. If you do receive an ATOL Certificate but some parts of your trip are not listed on it, those parts will not be protected.
For more information, see our booking conditions or visit www.caa.co.uk/atol-protection.

Facebook Twitter Youtube Instagram Linkedin
Quick Links
Umrah Packages
Contact Us
Copyright© 2025 Alfalah Travel. All rights reserved.

+1 123-456-7890