Complaints

We work hard to make every journey go smoothly, but if something is not right we want to hear about it.

During your trip

Please contact us straight away on WhatsApp +44 7377 823556 or by phone on 020 3740 4333, so we have the chance to put things right while you are still travelling.

After you return

Write to us at info@alfalahtravel.co.uk within 28 days of your return, with your booking reference and a clear description of the problem. We will acknowledge your complaint within 5 working days and aim to give you a full reply within 28 days.

If you are not satisfied

If we cannot resolve your complaint, you may be able to use an approved alternative dispute resolution scheme, or contact your credit card provider if you paid by card. For flight inclusive packages, your ATOL Certificate explains who to contact if things go wrong.